If you are not familiar with online ordering or are having difficulties placing your order, our customer-care consultants are available Monday through Friday 9am to 4.00pm AEST on (04) 2258 5393 to help you place your order.

Select the quantity of the products you would like to order and click on the "Add to cart" button. If you are ordering personalised items please ensure you also complete the "add personalised details" section If you want to add more items to your order click "Continue shopping." Once you have added all the items to your cart, select your shipping option; regular (no tracking), or Express. If your delivery details are different than your billing details, un-tick the "My delivery details are the same as my billing details" and enter your delivery details. Select the method of payment and proceed through the secure shopping cart

We find most orders are an easy cut and paste into our templates so a proof is unnecessary, however, we will always send a proof if your details are more complex.

We will normally confirm receipt of your order by email within a few minutes of ordering. If you do not receive this please check your "junk mail" folder

If you pay by PayPal you will receive a confirmation email from PayPal and you can log into your account to view details of your transaction.

You will see a live version of your customisation on the product page as you enter your details. Confirm all the items in your cart are correct. You can edit the items in your cart by clicking "Edit Details" or continue shopping by clicking "Continue Shopping" Confirm your credit card details are correct. You can edit your card details by clicking "Edit Details" or continue shopping by clicking "Continue Shopping" Confirm your billing and delivery details are correct. You can edit your billing and delivery details by clicking "Edit Details" or continue shopping by clicking "Continue Shopping" After you have reviewed and made any edits to items in your cart, card details, billing, and delivery details, click "Make Secure Payment Now" to submit your order. An order confirmation will appear on the screen that you have successfully placed your Order.

Normally we don't provide support during weekends or holidays. We are available Monday-Friday, 9am-4pm AEST.

If an item is out of stock we will notify you within 1 business day.

After your order is processed, we estimate shipping within 3-6 Business Days / Express Approx 1- 2 Business Days for the Eastern States, and 10-14 Business Days / Express Approx 3 Business Days for the rest of Australia.

We cannot guarantee delivery times and are unable to guarantee next-day delivery with express post.

While we always do our best to get your order to you as quickly as possible, delivery times can sometimes be affected by factors outside our control, such as courier delays or incorrect address details. We appreciate your understanding in these situations and recommend double-checking your delivery information at checkout to help avoid any delays.

We want you to have the best online shopping experience, so if you have any problems with your order, please contact us by phone or e-mail.

PH: (04) 2258 5393 – Monday to Friday - 9am to 4pm AEST

Email: support@celebrationgiftware.com.au

When you contact Customer Service by phone or e-mail, please provide the following information so we can assist you as quickly as possible

Your Name Date your order was placed Your Sales Order Reference Number Your Tracking Number, if available Brief description of the problem you are experiencing

You are responsible for any costs associated with returning your item to us.

Items must be returned in unused condition, with all original packaging.

If you request an exchange, you must pay us any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the returned item, you must also pay us the difference in price.

If you request a refund, the purchase price (minus a ) will be refunded to you once we have received the returned item back and confirmed that it meets the above conditions.

A $12 restock/handling fee will be charged to cover initial postage and handling costs for all returns

You will be required to provide photographic evidence of the fault

If the item is required to be returned you will be provided with a reply paid address.

For return instructions please contact customer serviceYes, we will assist you to install the template if needed